Privacy Policy

Effective Date: May 29, 2026
Website: odysseycustomcontractingltd.com
Business: Odyssey Custom Contracting Ltd.
Address: 187 Pinewood Drive, London, Ontario
Phone: (226) 378-8491
Email: sales@odysseycustomcontractingltd.com

1. Introduction

Odyssey Custom Contracting Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a quote, hire us for a project, or communicate with us.

By using this website or providing personal information to us, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that you choose to provide, including:

  • Name
  • Email address
  • Phone number
  • Property address
  • Project details
  • Budget information
  • Photos, videos, drawings, or documents you send us
  • Messages submitted through website forms
  • Payment and invoice details
  • Any other information you provide by phone, email, text, website form, or in person

We may also collect limited technical information when you use our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website
  • General location data
  • Cookie or analytics data

3. How We Use Personal Information

We use personal information to:

  • Respond to inquiries
  • Prepare quotes and estimates
  • Schedule consultations or site visits
  • Provide renovation, remodeling, design, addition, and contracting services
  • Manage projects
  • Send invoices and process payments
  • Communicate about your project
  • Order materials or coordinate suppliers and subcontractors
  • Maintain business records
  • Improve our website and services
  • Send service-related updates
  • Send marketing messages, where permitted by law
  • Protect our business, website, customers, and legal rights
  • Meet legal, tax, insurance, and regulatory duties

4. Quote Requests and Project Communications

When you request a quote or contact us about a project, we collect the information needed to understand your request and respond properly.

This may include details about your home, renovation goals, budget, timeline, preferred materials, and photos of the project area.

We may keep this information even if you do not hire us, so we can follow up, keep business records, and respond to future questions.

5. Payments and Square

We may offer payment through Square or another third-party payment processor.

When you pay through Square, your payment information is handled by Square according to its own privacy notice, security practices, and terms. We do not control Square’s handling of your payment information.

We may receive payment-related information, such as your name, payment status, invoice number, transaction date, and amount paid.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website and improve performance.

Cookies are small files stored on your browser or device. They may help the website function, remember preferences, measure traffic, or support marketing.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

7. Marketing Communications

We may send you emails or messages about our services, promotions, updates, or related business information if you have given consent or if we are otherwise allowed to do so by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us at:

sales@odysseycustomcontractingltd.com

Service-related messages, such as project updates, invoices, scheduling, or warranty communications, may still be sent when needed.

8. Project Photos and Portfolio Use

We may take photos or videos before, during, or after a project for project records, quality control, marketing, our website, social media, or portfolio use.

We will try not to include personal details, private documents, family members, house numbers, or other sensitive information without permission.

If you do not want photos or videos of your project used for marketing, please tell us in writing before the project begins.

9. Sharing Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties when needed to operate our business or provide services, including:

  • Subcontractors
  • Suppliers
  • Designers
  • Engineers
  • Permit or inspection-related parties
  • Payment processors
  • Accountants
  • Legal advisors
  • Insurance providers
  • Website hosting providers
  • Email and software providers
  • Government, regulatory, or law enforcement authorities when required by law

We only share the information reasonably needed for the purpose.

10. Storage and Protection of Personal Information

We use reasonable physical, technical, and administrative safeguards to protect personal information from loss, theft, misuse, unauthorized access, disclosure, copying, or alteration.

No website, email system, payment platform, or digital storage system is fully secure. You should avoid sending highly sensitive information by regular email or website form unless necessary.

11. Retention of Personal Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including:

  • Responding to inquiries
  • Providing services
  • Managing projects
  • Keeping business, tax, warranty, insurance, and legal records
  • Resolving disputes
  • Meeting legal duties

When information is no longer needed, we will securely delete, anonymize, or archive it where appropriate.

12. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate or outdated.

To make a request, contact us at:

sales@odysseycustomcontractingltd.com

We may need to verify your identity before responding. In some cases, we may not be able to provide access to certain information if legal, security, confidentiality, or business restrictions apply.

13. Withdrawing Consent

You may withdraw consent for certain uses of your personal information, subject to legal or contractual limits.

For example, you may unsubscribe from marketing emails. However, we may still need to use certain information to complete a project, send invoices, keep records, or meet legal duties.

14. Third-Party Websites

Our website may link to third-party websites, platforms, payment processors, or social media pages.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.

15. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

16. International Storage or Processing

Some service providers we use may store or process information outside Canada. If this happens, your information may be subject to the laws of the country where it is stored or processed.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact:

Odyssey Custom Contracting Ltd.
187 Pinewood Drive
London, Ontario
Phone: (226) 378-8491
Email: sales@odysseycustomcontractingltd.com